Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Business Information: Company name, business details for agent configuration
• Integration Data: OAuth tokens and credentials for connected services (Gmail, WhatsApp, etc.)
• Content: Documents, knowledge base content, and configurations you upload

1.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and agent performance metrics
• Device Information: Browser type, IP address, and device identifiers
• Conversation Data: Messages processed by your AI agents for service delivery

1.3 Information from Third Parties

• Meta/WhatsApp: Business account information, phone numbers, and message templates when you connect WhatsApp
• Google: Email metadata and content when you connect Gmail

2. How We Use Your Information

• Provide, maintain, and improve our AI agent services
• Process and respond to conversations through your configured agents
• Sync and manage your WhatsApp templates and auto-reply rules
• Analyze email content for lead generation and customer insights
• Send service-related communications and updates
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting (Google Cloud), AI providers (OpenAI, Anthropic) for processing
• Integration Partners: Meta, Google when you authorize connections
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure OAuth authentication for third-party integrations
• Regular security audits and monitoring
• Access controls and authentication requirements

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion at any time through our Data Deletion page.

6. Your Rights

Depending on your location, you may have rights to:

• Access and receive a copy of your data
• Correct inaccurate information
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children.

9. International Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.